Privacy Policy

Effective Date: 24th July 2026

This Privacy Policy explains how Concierge RX, LLC ("ConciergeRX," "we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website, request a consultation, complete an assessment, or use our services. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Concierge RX, LLC is a physician-guided health and wellness platform providing personalized longevity and preventive health services through telehealth and related healthcare providers.

Our services may include health assessments, laboratory testing coordination, physician consultations, personalized wellness plans, and ongoing health support.

If you have any questions about this Privacy Policy, please contact us through our website at:

Website: https://conciergerx.ai/

2. Information We Collect

a) Information You Provide Directly

When you complete an assessment, request a consultation, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Date of birth
Gender
Address
Health goals and lifestyle information
Medical history, medications, allergies, and symptoms
Laboratory results or health records you choose to provide
Payment and billing information (processed securely through our payment provider)
Communications sent through email, forms, phone, or other channels

b) Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Operating system
Pages viewed
Time spent on our website
Referral source
Cookies and similar tracking technologies

c) Health Information

As part of providing health and wellness services, we may collect health-related information including:

Medical history
Current medications
Laboratory and diagnostic results
Biomarker data
Physician notes
Treatment recommendations
Progress and follow-up information

Health information is collected only as necessary to provide our services and is handled in accordance with applicable privacy laws.

3. How We Use Your Information

We may use your information to:

Schedule and manage appointments
Coordinate laboratory testing and home phlebotomy services
Connect you with licensed healthcare providers
Develop personalized wellness recommendations
Communicate regarding appointments, results, and follow-up care
Process payments
Improve our website and services
Maintain internal records
Comply with legal and regulatory obligations
Send promotional communications where you have provided consent

You may unsubscribe from marketing communications at any time.

4. How We Share Your Information

We do not sell your personal information.

We may share information only in the following circumstances:

a) Service Providers

We work with trusted third-party providers including scheduling platforms, payment processors, laboratories, pharmacies, technology providers, and website hosting services that help us operate our business.

b) Healthcare Providers

We may share relevant health information with licensed physicians, healthcare professionals, laboratories, pharmacies, and other clinical partners as necessary to provide your care.

c) Legal Requirements

We may disclose information when required by law, court order, governmental authority, or to protect the rights, safety, or property of ConciergeRX, our providers, or others.

d) Business Transfers

If ConciergeRX is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your information, including:

SSL/TLS encrypted connections
Secure cloud-based systems
Access controls and authentication
Limited employee access
Routine security monitoring

Although we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain your information only as long as necessary to:

Provide our services
Maintain healthcare records
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Enable website functionality
Remember user preferences
Analyze website traffic
Measure advertising effectiveness
Improve user experience

These technologies may include:

Essential Cookies
Analytics Cookies
Advertising Cookies

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where permitted by law
Withdraw consent where processing is based on consent
Opt out of marketing communications
Request a copy of your information in a portable format where applicable

To exercise these rights, please contact us through our website.

9. Children's Privacy

ConciergeRX services are intended only for individuals who are at least 18 years old.

We do not knowingly collect personal information from children under 18 years of age. If we learn that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with an updated Effective Date. Continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Concierge RX, LLC

Website: https://conciergerx.ai/